Hyperfy (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, websites, and related services (collectively, the “Services”).

By accessing or using the Services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of the Services.

1. Information We Collect

We collect various types of information to provide and improve our Services, including:

1.1 Personal Information

• Name, email address, phone number, and billing information provided during account registration.
• Information about your End Customers, such as names, email addresses, and other identifiers, when provided by you.

1.2 Usage Data

• IP address, browser type, device information, and log data when accessing our Services.
• Information about how you and your End Customers interact with our Services, such as pages viewed, features used, and session durations.

1.3 Third-Party Integrations

Data received from Third-Party Services, such as OpenAI and Google Anthropic, when integrated with our platform.

1.4 Cookies and Tracking Technologies

Cookies, beacons, and similar technologies to track activity on our platform and improve user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve the Services.
• To process transactions, billing, and payments.
• To communicate with you regarding updates, technical issues, or support requests.
• To enforce our Terms of Service and comply with legal obligations.
• To analyze usage trends and optimize our platform.

3. How We Share Your Information

3.1 With Service Providers

We share data with trusted third-party service providers who assist in delivering our Services, such as hosting providers, payment processors, and analytics platforms.

3.2 With Third-Party Integrations

When you integrate Third-Party Services like OpenAI or Google Anthropic, we may share relevant data as required for their functionality.

3.3 Legal Obligations

We may disclose your information when required to do so by law, regulation, or legal process, such as in response to a court order or subpoena.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor organization.

4. Data Retention

We retain your information for as long as necessary to provide the Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, use, or disclosure. However, no security system is foolproof, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

6.1 For GDPR-Compliant Users (EU Residents)

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccuracies in your personal data.
• Deletion: Request the deletion of your personal data under certain circumstances.
• Data Portability: Request to transfer your data to another service provider.
• Objection: Object to the processing of your personal data for specific purposes.

6.2 For CCPA-Compliant Users (California Residents)

• Access to Information: Request disclosure of the personal data we collect about you.
• Deletion of Data: Request the deletion of your personal data, subject to legal exceptions.
• Opt-Out: Opt-out of the sale of your personal information, if applicable.

7. International Data Transfers

If you are accessing the Services from outside the United States, your information may be transferred to and processed in the United States or other countries where we operate. By using the Services, you consent to such transfers.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that a child has provided us with personal data, we will delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at: admin@hyperfy.ai